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Tonneau Covers
Limited Warranty ( For Manufacture Defects only)
Warranty covers against defective materials or workmanship on all components of Truck2go tonneau cover products for the duration stated below provided product is properly installed per Truck2go instruction and with Truck2go approved parts and hardware. Warranty is valid only ....
Additional Condition
The warranty is voided if the product was not installed by a professional mechanics and has been damaged by accident, unreasonable or improper use, neglect, improper service/installation/removal, modifications, normal wear and tear or other causes not arising out of defective materials or workmanship. Interference of this product with other installed accessories or trailers is not covered under this warranty. Consequential and incidental damages are not covered under this warranty. The following conditions will void the warranty:
LED Products & Others
1-Year Limited Warranty
We offer a 1-year limited warranty on any item(s) that confirm to be defective within 1-year from the initial purchase date. This warranty will only be applied to exchanges only; therefore no refunds will be covered under this warranty. All cases are authorized thru email confirmation rma@truck2go.co and approve by our RMA department.
Our Returns Merchandise Authorization (RMA) department reserves the right to reject any returns or exchanges for any item(s) returned past 90 days.
What do I do if I received an incorrect product(s)?
In order to process the exchange in the best interest to both parties, we must receive the incorrect item prior to processing the exchange.
If a suitable exchange cannot be made within a span of three weeks, we will gladly issue a full refund.
What can I do if my purchased item(s) are defective?
If your purchased item(s) do not fit properly and/or function properly, we will gladly replace it at no additional charge.
Please contact our customer service for assistance Info@truck2go.co
Can I exchange an item(s) that I purchased over a month ago?
Exchanges are only offered for defective item(s) that are received within 90 days from the original purchase date.
We highly recommend professional installation and support, therefore any exchanges will not be offered until assistance has been sought.
Defective item(s) can be returned for replacements under the following conditions:
1. Any returned merchandise must be returned within its original packaging and include all documentation, accessories, etc.
2. Merchandise cannot be damaged during the installation process.
3. Return items that are found not to be defective will be subject to a 20% restocking fee at the customers' expense.
4. The customer is responsible for any return shipping and handling charges.
5. Any charges not related to the purchased product such as shipping, transaction costs, insurance, etc. are non-refundable.
Damaged Products:
-We recommend that you inspect all items within 24-48 hours for missing, damaged, and/or incorrect parts upon receiving. We do our very best to prevent any shipping damages from occurring, however it does occur occasionally.
-In the event that the shipping carrier has left a damaged package in your absence, contact the shipping carrier immediately to have it sent back to our facility.
-We are not responsible for any missing, damaged, or incorrect parts delivered after 21 business days, regardless of the party at fault for the original damages.
Please contact us thru email Info@Truck2go.co immediately if any part or your complete order is received damaged so we can solve the issue in a prompt manner.
-In the event of a lost or stolen package, you must process a claim directly with the shipping carrier. We are not responsible for any lost, stolen, and/or any related types of issues.