Returns & Exchanges

• All packages returned without a return merchandise authorization (RMA) will not be processed.
• Return requests must be made within 30 days of the original delivered date,
• All returns must be returned to the location instructed by our RMA Department. If a return is sent to any other location your return will not be processed.
• No returns will be accepted on opened, installed, or modified. 
• Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.
• Customer is responsible for all return shipping costs, unless the original shipment was in error (wrong item was shipped), or a product is defective / damaged due to shipping process.
• Customer can email us at RMA@Truck2go.co for all return inquires. On the email , please provide us with your Order Number / Purchaser's Name. If you have received a damaged or defective item , please provide us a photo of the original packaging , photos of the issue or video to illustrate the issue (we prefer video, as our technician can fully understand your situation) 
• Shipping costs (For items that require shipping) will not be refunded. Customers are responsible for the cost of return shipping to Truck2go unless the original shipment was in error, or a product is defective / damaged .

NON-RETURNABLES

• Items that are installed / used / modified and damages done by customers . 
• Missing components and without original packaging .
• Items out of the manufacturer's warranty and has past 30 days return period. 
• Custom-items and orders / Call-to-make items

Due to the specialized nature of our custom and made-to-order products, Truck2go cannot accept returns or exchanges on these items. As these products are sourced or manufactured specifically for you, it is your responsibility to verify all specifications before placing your order. All special-order sales are final.

ORDER CANCELLATION POLICY

For In-Stock Items:
We only offer 24-hours cancellation time frame for in-stock items (Regardless if tracking numbers are inputted) as our system automatically processes these orders for immediate shipment.

For Orders Already Shipped:

• Cancellations are not available
• You must initiate a return through our RMA process, please contact our Info@truck2go.co immediately to start the return process. 

NON-REFUNDABLE

These items include but are not limited to:

• Labor
• 3rd party shop fees
• Shipping costs (If Applies)

REUNDS (If Applicable)

• Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
• Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.
• Please allow 5-7 Business Days for the refund shown on your original form of payment 
• For Hawaii / Order Shipment : Only product value will be refunded (If applicable)
• Truck2go does not refund shipping charges for returned items, unless the original shipment was in error, or a product is defective / damaged .

REFUSE TO ACCEPT PACKAGE DURING DELIVERY BY CARRIER

Any refused / reversed , undeliverable shipments by customers , PO Box and failed delivery attempts (3 Times) by shipping carriers will not be granted a refund for original paid shipping cost (Even if the item is free shipping or discounted rates) under any circumstances.

Any returns/reverse shipment by freight company due to customer's reason of refused delivery or undeliverable delivery, customer is liable for a 20% restocking fee and comply to all terms from our return policy . NO EXCEPTION.

It is customers' responsibility to keep track of their merchandise delivery status. Returned / Reversed shipments will be held until the customer pays an additional fee for the package to be re-shipped charged by UPS / Fedex / USPS / Third Party Freight Forwarding Company. 

ADDRESS CHANGE REQUEST

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $100 plus any additional shipping charges by carrier (customer responsibility).

DEFECTIVE ITEM / SHIPPING DAMAGES / WARRANTY

All items that are shipped are in new and unused condition. Most of the items you will purchase from us will be shipped using USPS Priority, USPS Ground , UPS Ground or FedEx Ground. If packages or items are delivered to you in damaged condition, DO NOT REFUSE DELIVERY , immediately provide photos or evidence of the “severe” and contact us at Info@Truck2go.co

Please save and send us photos and videos of the original packaging , and damage location of the product which it will be use to inspect by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. 

Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

RECIEVED THE WRONG PRODUCT

If you receive an incorrect item, please email Info@truck2go.co within 5 business days of delivery. Include photos of both the incorrect part and the manufacturer's packaging showing the part number.

Before installation, it is your responsibility to verify that the part is correct for your vehicle. Please note that we do not reimburse any third-party costs, including installation, preparation, painting, or other installation-related expenses.

MISSING PARTS / HARDWARE

Please contact us at Info@truck2go.co immediately regarding any mistakes on your order. We will go over the situation with you and will find the simplest, fastest way to resolve your concerns. 

DAMAGES ON PRODUCT

We offer variation of solution for product damages upon receiving the products. Options such as partial refund to keep as is (if damages are minor and customer is accepting a partial refund) , provide replacement parts (If damages are minor) , and complete exchange of replacement (If damages are severe).

Please do contact Info@truck2go.co with your order number / purchaser's name / photo of the original packaging / photos of the issue or video to illustrate the issue (we prefer video, as our RMA can fully understand your situation)  and we can provide you with the best solution. 

LOST OR STOLEN PACKAGE

It is your sole responsibility to ensure that your purchased has a current address and other correct contact information to ensure proper delivery. Truck2go is not responsible for any packages delivered to an incorrect address due to customer error.

Missing packages that show delivered must be reported to Truck2go within 24 hours. If the package shows delivered, and you did not receive it Truck2go will request a police report be filed immediately. Submit a copy of the police report to Info@truck2go.co and we will open an investigation with the shipping company.