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Returns / Exchange / Refunds

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, it is not eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (Which means without any damages or without any missing components). It must also be in the original packaging. then you will be eligible for a credit on your return .There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.(restocking fees may apply).  Certain category of item has its own policy , please refer to the Restocking Fee section. 

We go to great lengths to ensure that the item we ship is undamaged and functional. As we have replacement parts for most items, certain damaged pieces due to shipping damages ( All of our shipping comes with carrier shipping insurance) or manufacture defected items ( All of our things also come with Manufacture defects warranty) will be replaced with replacement parts as the first option. If replacement parts do not resolve the problem, returns/exchange and compensation will resolve the issue.

Please do not send your purchase back to our warehouse without receiving consent and RMA Number from our RMA Department RMA@truck2go.co All email will be replied within 24 hours.

 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a standard 7-10 days.

 

Restocking Fee
Restocking fees are charged for any items returned that are not the result of error on our part ,mistakes and unauthorized by our company. We go to great lengths to assure that the item we ship is undamaged and functional .

Restocking fees are generally used to deal with the handling costs incurred with your return. Restocking fees are 10% of the actual product price (Listing price) , any shipping costs incurred for the items being returned will be the sole responsibility of the purchaser as well. Returns must be in resalable condition in order to receive a full refund.  Please follow below guideline for which certain category of product has a different return policy and restocking fees.

Tonneau cover products ( All Retractable Tonneau cover / Quad Fold Tonneau cover / Tri-Fold Tonneau Cover ):

Restocking fees are 10% of the actual product price . We also do not refund the original shipping costs incurred by Truck2go (even if the item was sold with free shipping). Any shipping costs incurred for the items being returned will be the sole responsibility of the purchaser as well. Restocking fees will be deducted from your refund. No Refund will be issued to customer if returned item is damaged  .Truck2go will provide photo of the damaged returns to customers as a record.

Rack products ( Utility Ladder Rack / Load Luggage Rack / Crossbar Rack):

Restocking fees are 10% of the actual product price . We also do not refund the original shipping costs incurred by Truck2go (even if the item was sold with free shipping). Any shipping costs incurred for the items being returned will be the sole responsibility of the purchaser as well. Restocking fees will be deducted from your refund. No Refund will be issued to customer if returned item is damaged  .Truck2go will provide photo of the damaged returns to customers as a record.

 

Exchanges (If Applicable)

If you need to do an exchange ,please send us an email at Info@truck2go.coAll email will be replied within 24hours.

 

Manufacture Defects and Shipping Damage

We go to great lengths to ensure that the item we ship is undamaged and functional. As we have replacement parts for most items, certain damaged pieces due to shipping damages ( All of our shipping comes with carrier shipping insurance) or manufacture defected items ( All of our things also come with Manufacture defects warranty) will be replaced with replacement parts as the first option. If replacement parts do not resolve the problem, returns/exchange and compensation will resolve the issue. Please send us an email at Info@truck2go.coAll email will be replied within 24hours.