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Info@truck2go.co

Returns / Exchange / Refunds

Dear United States Customers:

Return for Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase has been delivered, it is not eligible for a refund or exchange.

To be authorized to 30 days return period of a return for a full refund, your item must be in brand new condition (Which means the item has never been used / never opened, without any damages, without any missing components, and with original packaging). Restocking fees will be charged for returned items that are not brand new, in their original condition, damaged or missing parts , Unauthorized or for reasons not due to our error.

We go to great lengths to ensure that the item we ship is undamaged and functional. As we have replacement parts for most items, some damaged pieces due to shipping damages ( Most of our shipping comes with shipping insurance) or manufacture defects ( All of our products also come with a manufacturing defects warranty) will be replaced with replacement parts as the first option. If replacement parts do not resolve the issue, a return for refunds, exchanges, or discount compensation will be used to fix the problem.

Once we have received your authorized return, our RMA department will email you to notify you that we have received it and the status of your returned item. Your refund for the product will be processed, and a credit will automatically be applied to your credit card or original payment method, within a standard 5-14 business days.

Please do not send your purchase back to our warehouse without Authorization and RMA Number from our RMA Department RMA@truck2go.co . Non-Authorized returns will be rejected and customer is liable for any shipping cost of the returned items or re-shipment of new items (NO EXCEPTION) .

    Items that are not eligible for returns 

    • Items that are not in Brand New Condition , which means item is used / opened and damages done by customers . (Openbox and used items are only eligible for Exchange only, Restocking fees will be charged for returned items that are not brand new and has been installed within the 30days period).
    • Missing components and without original packaging .
    • Items out of the manufacturer's warranty and has past 30 days return period. 
    • Items that are modified, painted, custom fitted, drilled and damaged due to improper installation.

    Return for Exchanges (If Applicable) 

    Our policy lasts 30 days. If 30 days have passed since your purchase was delivered, it is not eligible for a refund or exchange.

    Once your return is received and inspected, we will send you an email to notify you that we have received and status of your returned item. Your exchange item will be ship out within 1-3 business days. If item is out of stock , item will be ship out with the next availability.


    All exchanges will require authorization from our RMA departments. Below are examples of exchange circumstances with restocking fees.

    Exchanges without restocking fee and Return shipping label will be provided by Truck2go:

    • Based on the customer's submittal, our professionals have indicated the item is damaged or defective.
    • A different SKU of merchandise (Not what the customer purchased) was shipped to the customer by our mistakes.

    Exchanges with restocking fee and Customer is responsible for all shipping fee due to the exchanges:

    • Exchanges due to wrong purchased by customer or not due to our errors.
    • Customer is not satisfied with the merchandise with no issue found on the item.

     Restocking Fee / Shipping Cost

    Restocking fees are charged for any item returns that are not the result of an error on our part, mistakes, or unauthorized items by our company. We go to great lengths to ensure that the item we ship is undamaged and functional.

    We DO NOT offer free return shipping or provide return shipping labels unless it is under these circumstances:

    • Based on the customer's submittal, our professionals have indicated the item is damaged or defective.
    • A different SKU of merchandise (Not what the customer purchased) was shipped to the customer by our mistakes.

    Restocking fees are generally used to deal with the handling costs incurred with your return. Restocking fees are 15% of the original product retail price (before any promotional codes / discounts are applied). For products that are offered FREE Shipping will be charged 20%.  Customer is liable for all return shipping cost. It is also customer's responsibility to repackage all parts with care for all returns. Restocking fees will be deducted from your refund. Additional charges or no refund will be apply to customer on top of restocking fee if returned item is severely damaged and missing hardware. Truck2go will provide all photos of the damaged returns to customers as a record. We highly recommend customer to purchase shipping insurance on the return packaging to protect yourself from shipping damages.

    Original paid shipping cost by customer will not be refunded to the customer in any given reason, unless defected product , damaged product and wrong product was shipped to customer. For all exchanges needed due to customer's reason, shipping cost will be bill to customer prior shipping out the item by our company.

    Shipping Damages / Defects on Products

    All items that are shipped are in new and unused condition, unless is specified as Openbox (Purchases from our outlet collection). Most of the items you will purchase from us will be shipped using USPS Priority, UPS Ground or FedEx Ground. If packages or items are delivered to you in damaged condition, DO NOT REFUSE DELIVERY , immediately provide photos or evidence of the “severe” and contact us at Info@Truck2go.co

    Please save and send us photos and videos of the original packaging , and damage location of the product which it will be use to inspect by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. 

    Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

    Wrong item was shipped or Missing parts of your shipment 

    Please contact us at Info@truck2go.co immediately regarding any mistakes on your order. We will go over the situation with you and will find the simplest, fastest way to resolve your concerns. 

    Fitments issue

    All merchandise are Professional Installation Required , as some of our parts can be DIY " Do it yourself" installation . If you have fitment issue, please contact us before initiating a return or exchange so we can determine the best solution to your problem. 

    Promotional items

    Promotional items are not eligible for any returns , exchanges and refunds for credit in any giving reason. All sales are final .

     

    Dear Hawaiian Customers:

    Return for Refunds

    Our policy lasts 30 days. If 30 days have gone by since your purchase has been delivered, it is not eligible for a refund or exchange.

    To be authorized to return for a full refund, your item must be in brand new condition (Which means the item has never been used / never opened, without any damages, without any missing components, and with original packaging). In certain situations, restocking fees will be charged for returned items that are not brand new, in their original condition, or damaged or missing parts or for reasons not due to our error.

    We go to great lengths to ensure that the item we ship is undamaged and functional. As we have replacement parts for most items, some damaged pieces due to shipping damages ( Most of our shipping comes with shipping insurance) or manufacture defects ( All of our products also come with a manufacturing defects warranty) will be replaced with replacement parts as the first option. If replacement parts do not resolve the issue, a return for refunds, exchanges, or discount compensation will be used to fix the problem.

    Once we have received your authorized return, our RMA department will email you to notify you that we have received it and the status of your returned item. Your refund for the product will be processed, and a credit will automatically be applied to your credit card or original payment method, within a standard 5-14 business days.

    Please do not send your purchase back to our warehouse without Authorization and RMA Number from our RMA Department RMA@truck2go.co . Non-Authorized returns will be rejected and customer is liable for any shipping cost of the returned items or re-shipment of new items (NO EXCEPTION) .

      Items that are not eligible for returns 

      • Items that are not in Brand New Condition , which means item is used / opened and damages done by customers . (Openbox and installed items are only eligible for Exchange only, Restocking fees will be charged for returned items that are not brand new and has been installed within the 30days period).
      • Missing components and without original packaging .
      • Items out of the manufacturer's warranty and has past 30 days return period. 
      • Items without original packaging.
      • Items that are modified, painted, custom fitted, drilled and damaged due to improper installation.

      Return for Exchanges (If Applicable) 

      Our policy lasts 30 days. If 30 days have passed since your purchase was delivered, it is not eligible for a refund or exchange.

      Once your return is received and inspected, we will send you an email to notify you that we have received and status of your returned item. Your exchange item will be ship out within 1-3 business days. If item is out of stock , item will be ship out with the next availability.


      All exchanges will require authorization from our RMA departments. Below are examples of exchange circumstances with restocking fees.

      Exchanges without restocking fee and Return shipping label will be provided by Truck2go: **Truck2go will only be responsible for Continental USA Shipping cost**

      • Based on the customer's submittal, our professionals have indicated the item is damaged or defective.
      • A different SKU of merchandise (Not what the customer purchased) was shipped to the customer by our mistakes.

      Exchanges with restocking fee and Customer is responsible for all shipping fee due to the exchanges:

      • Exchanges due to wrong purchased by customer or not due to our errors.
      • Customer is not satisfied with the merchandise with no issue found on the item.

       Restocking Fee / Shipping Cost

      Restocking fees are charged for any item returns that are not the result of an error on our part, mistakes, or unauthorized items by our company. We go to great lengths to ensure that the item we ship is undamaged and functional.

      We DO NOT offer free return shipping or provide return shipping labels unless it is under these circumstances: **Truck2go will only be responsible for Continental USA Shipping cost**

      • Based on the customer's submittal, our professionals have indicated the item is damaged or defective.
      • A different SKU of merchandise (Not what the customer purchased) was shipped to the customer by our mistakes.

      Restocking fees are generally used to deal with the handling costs incurred with your return. Restocking fees are 15% of the original product retail price (before any promotional codes / discounts are applied). For products that are offered FREE Shipping will be charged 20%.  Customer is liable for all return shipping cost. It is also customer's responsibility to repackage all parts with care for all returns. Restocking fees will be deducted from your refund. Additional charges will apply to customer on top of restocking fee if returned item is severely damaged and missing hardware. Truck2go will provide all photos of the damaged returns to customers as a record. We highly recommend customer to purchase shipping insurance on the return packaging to protect yourself from shipping damages.

      Original paid shipping cost by customer will not be refunded to the customer in any given reason, unless defected product , damaged product and wrong product was shipped to customer. For all exchanges needed due to customer's reason, shipping cost will be bill to customer prior shipping out the item by our company.

      Shipping Damages

      All items that are shipped are in new and unused condition, unless is specified as Openbox (Purchases from our outlet collection). Most of the items you will purchase from us will be shipped by a third party freight forwarding company. If a package is delivered to you in damaged condition, please contact us immediately at Info@Truck2go.co

      Please save and send us photos of the original packaging , and damage location of the product which it will be use to inspect by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. 

      Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

      Wrong item was shipped or Missing parts of your shipment 

      Please contact us at Info@truck2go.co immediately regarding any mistakes on your order. We will go over the situation with you and will find the simplest, fastest way to resolve your concerns. 

      Fitments issue

      All merchandise are Professional Installation Required , as some of our parts can be DIY " Do it yourself" installation . If you have fitment issue, please contact us before initiating a return or exchange so we can determine the best solution to your problem. 

       

      Promotional items

      Promotional items are not eligible for any returns , exchanges and refunds for credit in any giving reason. All sales are final .

       

       

       

       

       

       

       

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