Frequently Asked Questions:
Product related question:1)What is the difference between v1.Retractable cover and v2.Retractable cover ?
V1 vs V2
v1. retractable cover is more for daily/ constructional use, something more economical and standard. The price is lower compared to v2. Retractable cover. It comes with a Limited lifetime manufacturer defects warranty.
v2. retractable cover is more for heavy-duty/off-road. It is low profile. The canister comes with a brush to sweep out dust when you open and close. v2. is also compatible with our add-on accessories (such as racks/crossbars), while V1 cannot. Same warranty as the v1.
2) How does the locking system work for the Tonneau Cover ?
V1. Retractable Cover - Dual Key locking system
V2. Retractable Cover- Dual Key locking system
Tri-Fold Folding Cover - Dual cable latch locking system
Quad-Fold Folding cover - Dual cable latch locking system
3) Will your Tonneau Cover be a good fit in icy / snow area?
We would suggest you go with our Tri-Folding or Quad-Folding Tonneau Cover instead of the Retractable Tonneau Cover.
4) My truck is a multi-functional tailgate model , which tonneau cover will fit ?
Our tonneau covers do fit multi-functional tailgate models. Due to the OEM design of the tailgate by car manufacture, an acceptable minor leak from the tailgate and truck gap can happen during heavy rains. Please check out at our customer's testimonial with Multi-functional tailgate. Testimonial Video
5) Can I install the Tonneau cover product myself?
Absolutely! We made our product install friendly. Each package contains a hard copy of the install instruction menu. An install video guide can be found in each of our product descriptions.
Warranty / Exchange / Return / Refund related question:
1) Does your product comes with warranty ?
All of our products come with a warranty. Our products are all minimum of 1-year warranty unless its specify in the product description.
2) How do I return or exchange my items ?
Please refer to our " Return Policy" at the bottom of our Home page.
Shipping related question:
1) Do you ship to Hawaii, Purto Rico , Alaska ,U.S Virgin Island and Canada?
Unfortunately, we can't ship our items to Hawaii, Puerto Rico, Alaska, U.S Virgin, and Canada at the moment.
2)How long does it take to process my order ?
All in-stock products will be ship out (via UPS) in the next business days. Pre-order items will be ship out accordingly to the note of purchasing. A tracking number will be emailed to your provided email address during your checkout once UPS has retrieved the package from our warehouse.