Shipping Info

Shipping and Delivery

What shipping companies do you use? 
Most are shipped using Fedex / UPS Ground and USPS Priority / USPS Ground for Continental United states and Canada  .Some Oversize Orders are ship with LTL Method . Orders are shipped using a third party freight forwarding company for Hawaii (HI)

What are my shipping options? 
Truck2go.co uses designated carriers and customers are not able to change that carrier. However, customers can expedite their shipping for select products. Please refer to the part detail to see if expedited shipping is available.

Original shipping fees paid by customer will not be refunded /  Handling fee of $100 return shipping cost will be charged / refunds deducted on the customer's original order if refuse to accept the package or fail delivery attempts (3 times) by UPS . It is customers' responsibility to keep track of their merchandise delivery status.

PO Box station will not hold or accept any oversize package. We only can ship oversize items to a physical address. 

 How long will it take for me to receive my order? 

On average, most instock orders within Continental United states and Canada usually ship from our warehouse within 2-3 business days after processing the order. Oversize items are ship with LTL method which can take up to 5-12 business days.
Freight forwarding shipping (To Hawaii)  is about 2-4 weeks.

Business days do not include Saturday, Sunday, or National holidays. 

Is combined shipping available??

All item(s) purchased in a single order will be shipped together. If you have multiple separate orders of items, we can arrange for all of your purchases to be shipped together for your convenience only after a full payment for all items is received. Please contact our customer service department at Info@truck2go.co for additional details  

Has my order been shipped? 

Once we ship your product, you will be provided a tracking number and the provided email address when you made the purchases. Our automated system sends tracking numbers Monday through Friday by 8 pm PST. Customer will receive a tracking number in advance for some Oversize LTL Shipment (Prior oversize items has been pick up by carrier) . Once your LTL shipment has been officially pickup by the shipping carrier, your tracking updates can be found on the tracking information that our company has been sent to your email.

What should I do if a shipment is refused or undeliverable?
Any refused / reversed , undeliverable shipments by customers , PO Box and failed delivery attempts (3 Times) by shipping carriers will not be granted a refund for original paid shipping cost (Even if the item is free shipping or discounted rates) under any circumstances. Any returns/reverse shipment by freight company due to customer's reason of refused delivery or undeliverable delivery, customer is liable for a 20% restocking fee and comply to all terms from our return policy . NO EXCEPTION.

It is customers' responsibility to keep track of their merchandise delivery status.

Returned / Reversed shipments will be held until the customer pays an additional fee for the package to be re-shipped charged by UPS / Fedex / USPS / Third Party Freight Forwarding Company. We won't be able to change your shipping address after the item has been pick up by UPS trucking. Please confirm your shipping address prior making a purchase. 

Shipping Address Changes?

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $100 plus any additional shipping charges by carrier (customer responsibility).